The Challenge

Marsh PT & Wellness was growing — but not as fast as it should have been. New leads came in steadily from Google, referrals, and word of mouth, but the front desk was stretched thin. Leads often sat for hours before anyone called them back, and by the time someone reached out, many prospective patients had already booked elsewhere.

Just as pressing was a quieter problem: patients starting a plan of care and dropping off after just two or three sessions — long before treatment was actually complete. Dr. Marsh had no easy way to keep patients engaged between visits, and no clear visibility into which leads were converting or why others weren’t.

The Solution

Marsh PT & Wellness moved to RehabBooked’s Growth plan, with the team building out a fully automated response and retention system around the clinic’s existing workflow.

The Results

Within 90 days, Marsh PT & Wellness went from roughly 40 new patients a month to over 90 — driven almost entirely by faster response time and fewer leads slipping through the cracks. Just as significantly, the automated plan-of-care check-ins cut the early-exit rate nearly in half, meaning far more patients now complete the treatment they started.